FAQ, Ordering, Returns and Shipping Policies
Shipping & Shipping Times
We ship orders within 4 weeks, though your order may ship sooner (depending on our production schedule). We ship via UPS, which takes 1 to 5 business days within the continental US. UPS packages must be sent to a street address. To make shipping costs reasonable for our friends in Alaska and Hawaii, we ship via Priority Mail to those two states. If you need your package shipped to a PO/APO box, please contact us.
If I need an item faster than 1-4 weeks, can I get it sooner?
We offer a rush production option for a fee of $25. This fee rushes your order through production and ensures that it will ship within 7 days of order placement. This production rush is NOT a guaranteed arrival date. If you need your order faster than normal transit time, please choose rush shipping accordingly.
DOMESTIC Shipping Costs
| Total Purchase Amount | Ground | 3 Day | 2nd Day Air | Next Day |
|---|---|---|---|---|
| $0 - $34.99 | $5.95 | $8.95 | $12.95 | $29.95 |
| $35.00 - $79.99 | $8.95 | $15.95 | $22.95 | $40.95 |
| $80.00 - + | $12.95 | $17.95 | $24.95 | $50.95 |
Canada: $30.00
All other countries: $45.00
Return Policy
- All sales are final. If you received what you ordered and it is not defective, we cannot accept returns. Any item returned to us without prior approval will be refused at time of delivery. Contact us if you should find anything out of the ordinary with your order.
If you have questions about any of our return policies, please don't hesitate to email us at hello@queenbee-creations.com
Ordering & Custom Items
Can I order a custom item?
Due to our design and production schedule, Queen Bee no longer makes custom items. We are happy to
hear your wishes and requests for future design collections - email us if you’d like to do this.
Can I come to the studio to purchase items?
The Queen Bee studio (a.k.a. the Hive) has open studio hours Monday – Saturday, 10 am til 6 pm and every Sunday 12am to 5pm. We do not always have all items from current collections in stock at the studio, but you can always order it and we’ll make it for you. We do have items that you won’t find anywhere else – discontinued designs, one-of-a-kind items, prototypes from Rebecca’s design room, and special deals on slightly flawed “seconds” when available. We even have a toy box for the kids! Everyone is welcome. We accept cash, checks, Visa & MasterCard cards. No American Express or Discover, sorry.
I want to buy something you used to make but don't see on the website anymore. Is it possible to
still find one?
If you don’t see it on the website, we either don't make the item any longer or have run out of stock. In this situation, we recommend checking out the retail stores section on our site to see if any of them still have what you are looking for. Many shops are able to ship items to you.
GIFT CERTIFICATES
We have gift certificates available, but not online yet! (We’re working on it, honest.) Call us to purchase a gift certificate and let your giftee choose from our amazing array of bags and accessories. Available in any dollar amount, just call us at 503.232.1755 to purchase or order online for snail mail delivery. We’ll even include a hand-written note with the certificate if you like.
Some simple Gift Certificate rules:
- Gift certificates must be redeemed within one year of purchase.
- You cannot purchase a gift certificate with a gift certificate.
- Gift certificates are not redeemable for cash and cannot be returned for a cash refund.
