Customer Service

FAQ, Ordering, Returns and Shipping Policies

 

Shipping

We make every attempt to ship orders within 1-2 business days of order placement. We ship via UPS, which normally takes up to 5 business days within the continental US. Please choose your shipping method with those transit times in mind to make sure you get your package when you need it. UPS packages must be sent to a street address. To make shipping costs reasonable for our friends in Alaska and Hawaii, we ship via USPS Priority Mail to those two states. If you cannot receive packages at a street address and need your package shipped to a PO/APO box, we will ship USPS. Please note that expedited shipping is not available for these packages, so when checking out only choose Ground Shipping.

 

International Shipments

International Shipments are shipped by USPS Express Mail only. Express mail price does not include Duty, Customs Adjustments or VAT. In some cases, importing countries will charge fees, tariffs and taxes, and will require that you pay them before you can receive your items. Queen Bee takes no responsibility and assumes no liability for these charges, or for the amount charged. If you would like an estimate of the amount that *may* be charged, contact the customs department in your country.

- The cost for shipping to Canada is $30.00
- The cost for shipping to all other countries is $45.00

 

Return Policy

All sales are final. If you received what you ordered and it is not defective, we cannot accept returns. Any item returned to us without prior approval will be refused at time of delivery. If you have questions about our return policy or your order, please don't hesitate to contact us.

 

Custom Items

Based on our design and production schedule, we are unable to make custom items on an individual basis.

 

Repairs

If you find that your Queen Bee, Chickpea, or Rebecca Pearcy Textiles item needs a repair due to *normal use of the item, we are happy to take care of it free of charge within 1 year of purchase. If you need a repair after the first year, feel free to contact us to see if the problem is something we can help with. If we are able to do the repair we will charge a reasonable fee for the service. If we are unable to do the repair ourselves, we'll gladly refer you to a shop in town that can help you. If you are outside of the Portland, Oregon area, we'll do our best to point you in the right direction to somewhere local to you. Shipping to & from Queen Bee to be paid by the customer.

*Sorry, but we cannot cover the cost of a repair due to circumstances outside of our control: damage from pets, placing bag on hot burner, etc.

 
Queen Bee Studio Shop

The Queen Bee retail store hours are Monday – Saturday, 10-7 pm & Sunday 11-5 pm. We generally have all items that you see on the website in stock at the studio. We also have items that you won’t find anywhere else – discontinued designs, one-of-a-kind items, prototypes from Rebecca’s design room, and special deals on slightly flawed “seconds” when available. We even have a toy box for the kids! Everyone is welcome. We accept cash, checks and all major credit cards. Check out our retail shop page for photos of the studio, how to find us and more.

 

Gift Certificates

We now have gift cards available online. To purchase a gift certificate in a different denomination call us at 503.232.1755. We’ll even include a hand-written note!